Privacy policy

Privacy Policy

This Privacy Policy describes how Sol’Armour (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from solarmour.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect pursuant to this Privacy Policy.

By using and accessing our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please discontinue use of our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. Updated versions will be posted on this page with the "Last Updated" date revised accordingly.

Information We Collect

Information You Provide to Us

We collect personal information you provide directly, such as:

  • Contact details: name, email, phone number, billing and shipping address.

  • Order details: purchase history, payment confirmation, shipping information.

  • Account information: username, password, and security details.

  • Customer support information: details provided when contacting us for help.

Information We Collect Automatically

When you interact with our Site, we may automatically collect:

  • Device and browser details.

  • IP address and geolocation (approximate).

  • Usage data about your activity on our Site.

  • Cookies, pixels, and tracking technologies.

Information From Third Parties

We may also collect personal information from:

  • Service providers (e.g., Shopify, payment processors, shipping carriers).

  • Marketing and advertising partners.

  • Analytics providers that help us improve our Site.

How We Use Your Information

We use the information we collect to:

  1. Provide Services – process payments, fulfill orders, arrange shipping, manage accounts, and handle returns or exchanges.

  2. Communicate with You – send updates, respond to inquiries, and provide customer support.

  3. Marketing & Promotions – send offers, promotions, and display targeted advertising (unless you opt out).

  4. Fraud Prevention & Security – detect and investigate suspicious activity.

  5. Service Improvements – analyze performance and enhance user experience.

Cookies

Our Site uses cookies and similar technologies to:

  • Power and improve the Site’s functionality.

  • Remember your preferences.

  • Run analytics and advertising.

Most browsers accept cookies automatically, but you can adjust your settings. Disabling cookies may affect Site functionality.

How We Share Your Information

We may disclose personal information to:

  • Vendors and service providers (IT support, shipping, payment processing).

  • Business and marketing partners (for promotions and targeted advertising).

  • Affiliates and within our corporate group.

  • Legal or regulatory authorities, if required by law.

  • In business transactions (e.g., merger, acquisition, or sale).

We never sell your personal information.

Children’s Data

Our Services are not directed to children, and we do not knowingly collect data from individuals under 16. If you believe a child has provided us with personal data, contact us to request deletion.

Security & Retention

We implement reasonable safeguards to protect your data, but no system is 100% secure. We retain your information only as long as necessary to:

  • Provide Services.

  • Fulfill legal obligations.

  • Resolve disputes and enforce policies.

Your Rights

Depending on your location, you may have rights such as:

  • Accessing and requesting a copy of your data.

  • Requesting corrections or deletion.

  • Withdrawing consent (where applicable).

  • Opting out of marketing emails.

  • Data portability (in some jurisdictions).

To exercise your rights, contact us using the details below. We may need to verify your identity before fulfilling your request.

International Users

If you are outside of the country where we operate, your data may be transferred and processed abroad. When transferring from the EU/UK, we rely on Standard Contractual Clauses or other approved mechanisms to safeguard your data.

Complaints

If you are unhappy with how we handle your data, please contact us. You may also lodge a complaint with your local data protection authority.

Contact Us

For questions about this Privacy Policy or to exercise your rights, please reach us at:

📧 care.solarmour@gmail.com