Shipping Policy

At Solarmour, we are committed to delivering your products quickly, safely, and reliably. Please review the details below to understand our shipping timelines, costs, and policies.

Processing Time

• Normal Days: Orders are processed within 1–2 business days (excluding weekends and holidays).

• Sale Periods: Orders are processed within 2–3 business days (excluding weekends and holidays).
  You will receive an email notification as soon as your order has shipped.

Shipping & Delivery Time

• Normal Days: Standard shipping takes 3–4 business days.

• Sale Periods: Standard shipping may take 3–15 business days due to high demand.

Order Tracking

Once your order is shipped, a tracking number will be sent via email so you can follow your package in real time.

Delays & Issues

We work hard to ensure timely delivery. However, delays may occur due to unforeseen circumstances such as severe weather, courier issues, or high seasonal demand.
For assistance with delayed orders, please reach out to us at care.solarmour@gmail.com

Shipping Changes

If you need to update your shipping address after placing an order, contact us immediately at care.solarmour@gmail.com
⚠️ Please note: Changes can only be made before your order has shipped.

Damaged or Lost Packages

If your order arrives damaged or is lost in transit, please notify our support team within 48 hours at care.solarmour@gmail.com
Include your order details and, if applicable, clear photos of the damage so we can resolve the issue promptly.