Return & Refund policy

At Sol’Armour, we prioritize hygiene, safety, and customer satisfaction. For this reason, we do not accept returns of opened skincare products. However, we have a clear policy to ensure you feel secure with your purchase.

Important Reminders

• No refunds during sales: Items purchased during sale or promotional periods are non-refundable. However, you may be eligible for an exchange if the product is damaged or defective.

• No order cancellations during sales: Orders placed during sales or promotions cannot be cancelled under any circumstances.

• Unboxing video required: Please record a video while receiving and opening your parcel.

  • The video must clearly show the parcel with the seal intact before opening.

  • Continue recording until the parcel is completely unboxed.

  • If the seal is broken on delivery, kindly refuse the parcel and notify us immediately.

  • Claims without an unboxing video will not be accepted as per our policy.

Return Shipping Costs

• Customers are responsible for return shipping fees (if applicable).

• Please retain proof of postage for tracking purposes, as Sol’Armour is not liable for lost returns.

Refund Process

• Once we receive and inspect your returned item, you will be notified via email.

• If approved, refunds will be processed within 7–10 business days to your original payment method.

• Sale and promotional items are final sale and cannot be returned, refunded, or canceled.

Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 48 hours of delivery at care.solarmour@gmail.com

• Include clear photos of the product and packaging.

• If verified, we will arrange a replacement or exchange.

• Refunds will not be issued for sale items, but we will ensure you receive a functional replacement.

For any assistance, reach out to us at care.solarmour@gmail.com
At Sol’Armour, we are committed to making your skincare experience smooth, safe, and satisfying. 🌙✨